At Pelota Sportswear, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
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Eligibility:
- Items must be returned within 30 days of purchase.
- Items must be unworn, unwashed, and in their original condition with all tags attached.
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Non-Returnable Items:
- Gift cards.
- Items marked as final sale.
- Underwear and swimwear (for hygiene reasons), unless defective.
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Return Process:
- E-Mail us at info@pelotasportswear.com letting us know, alongside your reason for return.
- Pack the item securely in its original packaging or similar to prevent damage during transit.
- Include a copy of your receipt or proof of purchase.
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Return Shipping:
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- For defective or incorrect items, please contact us to receive a prepaid return label.
Refunds
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Refund Method:
- Refunds will be processed to the original payment method used at checkout.
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Processing Time:
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days.
Exchanges
- If you need to exchange an item for a different size, color, or style, please place a new order and return the original item for a refund.
Damaged or Defective Items
- If you receive an item that is damaged or defective, please contact us within 7 days of receiving your order for a resolution.
Contact Us
For any questions or concerns about our Return and Refund Policy, reach out to us:
- Email: info@pelotasportswear.com
We strive to make your shopping experience seamless and enjoyable. Thank you for choosing Pelota Sportswear!
